After a question I received from a friend about yesterday's review, I decided to write this post. Reading through my blog, you'll know that Lime Crime is my favourite brand. It's pretty obvious via my posts and my Instagram feed that I basically worship their products.
However, I am aware that Lime Crime is a controversial company for many reasons, and I would like to explain my reasons why I still choose to buy from them.
|My Lime Crime collection|
The Lime Crime Controversy - What is it?
In short, there has been a security breach, FDA warning letter, accusations of re-packaging and lots of allergic reactions, the worst of which being the security breach where in 2014 the Lime Crime website was hacked and customer bank details were stolen. They did not email their customers and instead posted an update about the breach on Instagram.
I'll admit, this is pretty shady customer service and I can't defend that. The customers should have been emailed in this situation as soon as Lime Crime were made aware of the hack. However - this can happen to any website. Lime Crime is (now) a secure, HTTPS website.
I'm going to be brutal here - never, ever buy things online with a debit or credit card. Never. Not even from websites such as eBay or Amazon, as all websites are capable of being hacked if someone tries hard enough. This incident could have been prevented if customers had paid via PayPal, as most websites urge you to do.
I myself always use PayPal, no matter what, which is why I am comfortable with buying from Lime Crime (and any other online retailer.)
Another issue is that the Lime Crime founder, Doe Deere, has made many mistakes within the PR side of her business. Once again, there's loads of discussion online about this and how she has dealt with customer complaints, but the short of it is that she's been a bit mean.
Honestly? I would probably react the same if people were slagging off things I had created. That doesn't make it right, but people do make mistakes and I feel this is not a legitimate reason to boycott the company, especially as the most recent issues are from pre 2009, seven years ago.
So... Why do I still buy from them.
I find Lime Crime products to be of beautiful quality, which is why I'm such a big fan. The colours, longevity and pigmentation of their products are what keep me purchasing from them again and again.
Before I made my first purchase I spent a lot of time reading through articles similar to this. I read about all the scandal from years ago, and then I made my decision.
They no longer sell any of the products that were previously accused of being re-packaged and their Twitter customer service team is incredibly dedicated to liking, re-tweeting and replying to any feedback, whether it be a complaint, query, or praise.
Their products are vegan, being both Leaping Bunny and PETA approved. I am starting to phase out any beauty products which harm animals or use animal derived ingredients.
If you are interested in reading some of the articles that I did, or were unaware of the controversies before reading this post, I would definitely check out the websites below, however do take each one with a pinch of salt (each is incredibly biased to one 'side' or another.'
'Why Lime Crime Is The Most Hated Beauty Company On The Internet'
'Lime Crime Controversy'
'Are You Still Unaware Of The Lime Crime Controversy?'
'Lime Crime: Beneath The Glitter'